Privacy policy

The type of personal information we collect

We currently collect and process the following information:
  • Personal identifiers, contacts, and characteristics (for example, name and contact details).
  • Your bank account details or payment card information.
  • Communication and marketing preferences.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • Contact information to conduct a survey or valuation.
We also receive personal information indirectly, from the following sources in the following scenarios:
  • Estate agents when calling for access information to carry out a survey or valuation.
We use the information that you have given us to complete a survey or valuation as instructed in our terms and conditions.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
  • Your consent. You can remove your consent at any time. You can do this by contacting info@crownsurvey.com
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a vital interest.
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored.
The time period we keep personal information may vary depending on the type of service or product you have requested from us. In certain circumstances we have a statutory obligation to keep your personal information for a set period, for example, financial information (normally 7 years) for financial auditing purposes. Information is always retained in line with its purpose of processing and only for as long as necessary usually, information is kept for 7 years after last contact with you. However, the retention period may be extended dependent upon any legal, professional or contractual obligations Nuven may be required to comply with, as well as any overriding business legitimate interests. For example: