frequently asked questions

Got Questions? We have Got Answers!

We know property surveys can raise a lot of questions. That is why we have put together a list of frequently asked questions to help clear things up. From what to expect during a survey to how to read your report, you will find the answers you need right here. If you still have questions, feel free to reach out!

Which areas do you offer services in?
We offer our surveying and valuation services across the whole of London.
In simple terms, the Level 2 will be carried out on a traditionally constructed property in a good state of repair. The Level 3, on the other hand, is for older and larger properties which are in a state of disrepair, have been altered and extended and/or are in some way unusual in terms of construction. A Level 3 Building Survey will also be required if you are planning major work on the building.

A Level 3 involves a visual inspection of the property which is more in-depth then a Level 2 inspection. Where it is safe to do so, places such as lofts, basements and cellars will be visually inspected. Services to the property such as water and electricity will be noted as being present and, although they wont be tested, they will be checked for normal operation, i.e. taps and switches turned on and off where safe and with the permission of the person living in the property. A report published following the survey will describe the condition of the property in objective terms, pointing out any defects and explaining how important they are. It will also describe the materials used when constructing various parts of the property, and it will detail the likely cause of any defects and the chance of there being defects hidden in areas which could not be inspected.

Yes, we do provide a Level 1 Home Survey, which involves a physical inspection of the property and a report based on the inspection.

The surveyor will aim to describe the element in sufficient detail so that it can be properly identified. A clear and concise expression of the surveyor’s professional assessment of each element, describe the condition of the element that justifies the surveyor’s assessment, to help you gain an objective view of the property condition.

In most cases we will be able to arrange a survey to take place in the next few days.

Everyone who carries out surveys for Crown Survey and Valuation is a fully qualified member of the Royal Institution of Chartered Surveyors (RICS).
As a fully qualified RICS surveyor, the surveyor who comes to your home will have at least one of the following accreditations – AssocRICS, MRICS, or FRICS. If you like, you can check the qualifications of your surveyor on the official RICS website.
None of the surveyors we send out are trainees. They are all fully qualified and have the experience needed to carry out their work. Anyone coming to Crown Survey and Valuation can be certain that the inspection of their property and any report produced is delivered by a fully qualified RICS surveyor.

We do not include a valuation in these surveys as this would mean customers having to pay for a service which they do not necessarily want. If a customer wants to have a valuation included as part of their survey we can discuss this when the survey is being arranged as an additional service.

We would be happy to provide any prospective customer with a sample copy of a report, so that they can see the high standard of the work we do. If you would like a sample please contact us.

When you come to Crown Survey and Valuation, we will handle all of the details such as booking the survey on your behalf and arranging the inspection.

Payment can be taken at the time the booking is made, or when the reservation is provisionally confirmed. In all cases payment will need to be made prior to an appointment being officially confirmed.

In order for the surveyor to fully concentrate on the inspection without being distracted, we recommend our surveyors are left alone in order to ensure that they concentrate on the job at hand without ay distractions.
Yes, our surveyors will be carrying a Crown Survey and Valuation ID card, which they will show to you when arriving at the property.

We like to feel that we offer the best possible value for money, and that a cheaper quote may come from a company that does not provide a service of the same high standard. Although we will look at any other quotes we can not guarantee to match them.

We are always happy to listen to requests for an appointment to be rearranged, and will reschedule to a different date free of charge before any actual inspection takes place. If you decide you no longer need an appointment and wish to cancel we will be happy to do so free of charge, provided we receive at least 24 hours notice prior to the original appointment date.

In most cases, after carrying out a Level 2 Homebuyer or Level 3 Building Survey the surveyor will get in touch to discuss the main findings of the survey. This may not be immediately after the inspection itself, as the surveyor may have other commitments in their diary, but it will be as soon as reasonably possible.
Most of our reports are with customers within 5 working days, and in some cases even faster.
Our years of experience and the expertise we bring to the task means that a good service is guaranteed.
You will be sent a copy of the report electronically, via email.

We are happy to deal with any queries following the delivery of a report. Just get in touch with us via telephone on 020 4522 8366 or hello@crownsurveyors.co.uk

We want our clients to be completely satisfied so we take any complaints very seriously. If you feel something is not right please email hello@crownsurveyors.co.uk with the details and we will look into it and do our best to put things right.

Still need help? Follow the options below

Please enable JavaScript in your browser to complete this form.
What type of property are you buying or selling?

Get a Home Survey or Valuation Quotation

Contact Us